Mission NS is an allegory of Dutch society in the guise of NS, the Netherlands' national railway company. Transporting a million passengers each day, every citizen has experience of travelling with NS - and everyone has an opinion about it. The film gives a behind-the-scenes account of the company's ongoing struggle to keep passengers satisfied. NS started to create stories in an effort to achieve its mission, because stories can help make sense of this complex world. Theirs are dedicated to making passengers happier, even when the trains are running late.