Andy (Pemberton) starts work at the Comfort Support Line, a crisis support line with manager George (Shearsmith), the gossipy Liz (Jane Horrocks) and the officious Joanne (Nikki Amuka-Bird). A difficult call from a suicidal teenage girl leads to a series of problems. The episode is filmed in the style of a CCTV feed.

Inside No. 9 - Cold Comfort

A man creates a device that creates a "save point" in his life, allowing him to undo recent actions. Desperate to impress the love of his life, he uses the device repeatedly, seeking advice from a friend to perfect every moment. However, returning to the save point comes at a dark cost, he must take his own life each time.